Live webinar

The Cost of
Operational Friction

The hidden costs eating into
coworking margins

Join me for a live conversation with Jonathan O’Byrne and James Panepinto: two people who know what it takes to run a coworking business, and where margin quietly slips away between first enquiry and renewal.

Manuel Conti · Founder & CEO, PONT · Your host

  • Wednesday 11 November
  • 2pm GMT · 3pm CET · 9am ET
  • 50 minutes · Live conversation + Q&A
Reserve your place What we’ll cover

A busy space can still be losing money in the gaps

You’ll recognise these:

A quote accepted, but the contract delayed.

An onboarding handover missing a detail.

An invoice that needs correcting.

Each looks small. Repeated every week, they consume time, erode margins and pull your team away from the customers who keep the business growing.

What we’ll explore

Together, we’ll follow the customer journey from first enquiry to renewal and explore:

  1. 1

    Where do delays and repeated work quietly eat into your margin?

  2. 2

    What should you simplify or automate, and where does the human touch matter most?

  3. 3

    How can better operations give your team more time to sell, build relationships and grow the community?

Expect candid stories, different perspectives and room for your questions.

The customer journey

  1. First enquiry
  2. Quote & contract
  3. Onboarding
  4. Invoicing
  5. Renewal

Meet your speakers

I’ll be joined by two guests who know what it takes to run a coworking business.

Manuel Conti

Founder & CEO, PONT · Your host

I’ve spent many years as a senior leader in this industry, and today I work directly with flexible workspace operators across Europe, helping them optimise operations and grow through better tech and community tools. It gives me a front-row seat to what’s really working, and what’s changing fast, in coworking.

Manuel Conti

Jonathan O’Byrne

Creator, Coworking Institute

Jonathan founded Collective Works, one of Singapore’s early premium coworking brands, before scaling partnership and franchise operations across Asia-Pacific at IWG. Now an adviser to founders and the creator of the Coworking Institute, he brings experience building, growing and restructuring workspace businesses.

Jonathan O’Byrne

James Panepinto

Group Ancillary Revenue Manager, Clockwise

James has more than 18 years across hospitality and flexible workspace. His experience spans sales, community leadership and onsite operations, giving him a practical view of how everyday service decisions affect customer relationships and revenue.

James Panepinto

Bring one process you’d like to fix

You’ll receive a worksheet to map it and identify where to start, so you leave with a next step, not just ideas.

Reserve your place

Reserve your place

Wednesday 11 November · 2pm GMT · 50 minutes · Online

Reserve your place

You’ll receive your personal joining link by email, plus reminders 1 hour and 15 minutes before we start.